The fine print, in plain words.

Coin packs are sold by JKNEETU SON ENTERPRISES only inside the Loomii app and paid through Google Play. Google handles the payment, so your card, UPI or bank details never reach Loomii.

Google Play lets you request a refund for recent purchases yourself at play.google.com → Account → Order history, under Google Play's refund policy. If Google refunds or reverses a purchase, we may remove the coins it added.

Coins are added as soon as the payment is confirmed. If you paid and don't see them, open the Coin shop again — the app re-checks the purchase with Google Play. Still missing? Email loomii.appsupport@gmail.com or use Help & support with your Google Play order ID (GPA.…, in your Google Play receipt). We check it and add the coins.

Coins used to unlock a template or a hint are consumed and are not refundable, except where the law requires or the unlock did not work. Hint reveals with no hint data are never charged.

Deleting your profile removes unused coins. Request any refund before you delete.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.